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Systematic Troubleshooting

This course provides the learner with a robust set of strategies for effective troubleshooting.

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Description

Learner Profile:

Learners should be Maintenance, field service engineer, remote technical support teams. This course will suit anybody who wants to be able to lead on troubleshooting.

At the end of the course the learners will be able to:

  • Acquire the skills to fully describe and explain problems
  • Understand how to gather all the required evidence for troubleshooting activities
  • Know how to refine a problem statement
  • Appreciate the challenges of technical communications
  • Be capable of solving and documenting problems.

Course Modules:

Module 1:


  • Troubleshooting skills and tools, with engaging exercises to re-enforce the benefits of learners

Module 2:


  • Practicing the process from start to finish

Module 3:


  • Learning how to work in teams on problems and communicate handovers effectively to an in-coming shift.

Duration/ Delivery Mode:

2 Days Classroom (9.00am - 4.30pm)

Certification

Techno Training Certificate of Completion